In case you're tempted to contact Apogee's Customer Support about this issue--which I find incredible, in light of the highly promoted Apogee/Apple technology partnership, and Apogee's consequent position of washing their hands of the Apple's updates, and their impact on their installed user base--this is a chat log I just had, that may be of interest. The names and personal info have been removed to keep this on as professional a level as possible (albeit, I was pissed--if I may say that on this forum--and will continue to be until I get a reasonable response from Apogee or Apple). ------------------ 6/27/2011, 11:00 PST Please wait for a site operator to respond. You are now chatting with 'XXXXX' XXXXX: Hello! Â I am an Apogee customer service representative here to assist you with your tech support needs. Â How can I help you today? Customer: Hello. Over the weekend, my Mac OS X 10.6.7 system was automatically updated to 10.6.8. Consequently, my Symphony 32 PCI-e card is now incompatible and has brought my DAW (Logic Pro 9) to its knees. This couldn't have happened at a worse time. Give that these OS updates are automatic on my system, and there was no notice or warning sent to me by Apogee beforehand, reverting to 10.6.7 is impossible (since I don't use Time Machine to do backupsâ€”which is a system option.) So, the questions I have are: 1. Do you have an upgrade path to the Symphony 64 PCI-e card? 2. Is this card compatible with my Rosetta 800? I've also contacted my Sweetwater representative about this problem, but have yet to hear back, and my need is urgent! I have a session scheduled today, and my system is down as a result of this. XXXXX: I apologize for your frustration and for the inconvenience. The Symphony 64 card will definitely work with the Rosetta, but we do not have any upgrade programs. Unfortunately, reverting to 10.6.7 is the only way around this at this time. Customer: Well, that's *very* disappointing--to say the least. Apogee and Apple are promoted as "partners." This is one of the reasons I purchased the system in the first place. I would, at least, expect Apple's upgrade system to detect the Symphony 32 and warn the user of the incompatibility. And you're tell me there's nothing you can do for me? XXXXX: No, Software Update doesn't have anything to do with our products. That's why it's a good idea to turn off automatic updates on a mission critical work system. Unfortunately, at this time, the only workaround I have is to revert to 10.6.7. I understand your frustration and, again, I apologize, but that is the only workaround right now. Customer: What's that have to do with not having an upgrade program in place to allow users to purchase the 64 and restore their systems? Are you partners with Apple, or not? XXXXX: I would have to inquire with my manager about an upgrade for you, as we don't have a program in place. Can I reach you at your email address? Customer: Yes, but please do so very soon. I need to get this fixed ASAP. Like yesterday. Please escalate this in any way possible. If I don't hear back about this in a timely manner, I'll be escalating this in any fashion that I can. This a huge hiccup in the promotion of the Apple/Apogee partnership, and devalues that aspect of your offerings considerably. (And, by the way, Apple's software updates--considering all this--indeed do have a lot to do with your products. That's an unacceptable position for your company to take!) XXXXX: What I was saying is that Software Update doesn't update our products. But, yes, I will send an email to my manager right now. Also, what is a phone number for you? Nevermind I see it on the pre-chat survey info. Is the xxs-xxx-xxxx a good one to reach you at? Customer: You're missing the point. Apogee--being an Apple technology partner--should be communicating *before* they roll-out updates to their OS, such that, at a minimum, a warning is presented to the user. You must realize that Apple pushes automatic updates, and that it isn't something you turn off on "mission critical" systems. In fact, if the system is mission critical, OS updates are something of a safeguard--since they often contain urgent bug fixes. Yes, it is my cell number. XXXXX: Yes, I agree, we should definitely have known about the incompatibility sooner and I apologize for the delay in communication and the problems it has caused you. I have sent the email to my superiors. Someone should be getting in touch with you very soon. Customer: Thank you. By the way, being an engineer, and having some insight on such matters, and I know that a software update system can check for what's installed on the target computer. In any case, I would appreciate this be handled in an appropriately urgent manner, and your help in doing so. I'll also be sending Sweetwater's management a copy of this correspondence log. Thanks again!